Frequently Asked Questions

Please review the following Smoke the Burger Joint fundraising Frequently Asked Questions. If you have additional questions, please reach out to us at marketing@smoketheburgerjoint.com

Do I Need To Contact The Store?

No, it is not necessary to contact the store. Your fundraising coordinator will arrange all of the details with your organization and the store.

How Often Can I Host A Fundraising Event?

Each organization is limited to one event every 120 days.

How Do I Cancel My Fundraiser?

Please contact the email address in your confirmation e-mail within a week of your scheduled event to cancel. Your fundraising coordinator will notify the store of the cancellation.

How Can I Change The Date Or Time Of My Fundraiser?

Please contact the email address in your confirmation e-mail and cancel your event. Resubmit a request for another date or time that works for your organization.

I Deleted My Flyer By Accident. How Can I Get A New One?

Your flyer is attached to your confirmation e-mail. If you cannot find it, we are happy to send you a new flyer. Please contact us.

I Never Received A Confirmation E-Mail Or Flyer.

Please allow your fundraising coordinator 10 business days to schedule your event. If you have not received a confirmation within this timeframe, please resubmit a request as your original request may not have gone through.

When Can I Expect To Receive My Check?

Please allow 45 days for your check to arrive following your Smoke the Burger Joint fundraising event. If it has been more than 45 days, please reply to your confirmation e-mail. 

How Much Money Did My Organization Make At Our Fundraiser?

Please reply to your confirmation e-mail and request the amount that will be donated back to your organization. Donation determined by pre-tax sales from participating orders. Gift card sales are not eligible. Minimum donation $150 ($300 sales).